Refund Policy

Return will be on a case to case basis as agreed between the buyer and the seller. Return or Cancellation of any transaction concluded through the website can be effected only in consultation with the other party (Buyer or Seller as the case may be – to be agreed with Primedeq in case of Primedeq Services). With the mutual consent of the both the parties, the Buyer or Seller as the case may be, can cancel by clicking on ‘Cancel’ link in the Website.

Once the return or cancellation is accepted by the other Party, Primedeq through normal banking channels or the original payment method, will initiate refund of the amount received. Please note that Primedeq may deduct processing charges as may be notified from time to time in the fee policy. Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account, in case of Cash / Cheque Payment or Bank Transfer.

Refund Timelines

The refund time period for different modes of payments is provided below.

Note: Refunds will not be processed in cash.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a bank transfer. Note: Refunds cannot be processed to third-party accounts. The name on your PrimedeQ India account should match with the name of the bank account holder.
2. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
3. In any case where a refund is required, the seller(s) need to authorise that refund. PrimedeQ India can assist in facilitating refunds for you only when the seller accepts the return and refund for the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
4. Return shipping cost is not refundable. In case the seller accepts the return, return shipping shall be arranged by the seller.

In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet - Kindly note that there may be delays in refund as they're handled by the Bank.

In case of any query related to refund, please call our customer service desk at +918971223957 / +917019759765 or email us at [email protected]